Legal
Cancellation & Refund Policy
Effective date: 14 August 2026
This Cancellation & Refund Policy explains how cancellations and refunds work on TheFestora for confirmed bookings. It forms part of your agreement with us alongside our Terms & Conditions.
TheFestora is a marketplace. The primary service contract is between the User and the Vendor. Actual refund eligibility may vary depending on the vendor’s cancellation policy displayed at the time of booking.
1. User cancellation
Unless a more specific vendor policy applies at booking, refund eligibility for the booking amount generally follows:
| Time before event | Refund eligibility |
|---|---|
| More than 30 days | Up to 90% of booking amount |
| 15–30 days | Up to 50% |
| 7–14 days | Up to 25% |
| Less than 7 days | Non-refundable |
Platform convenience fees, payment gateway charges and non-refundable components shown at checkout may be excluded from refund calculations.
2. Vendor cancellation
If a vendor cancels a confirmed booking:
- TheFestora will attempt to arrange an alternative vendor, or
- A refund of the amount received by TheFestora will be processed.
3. Non-refundable situations
- Cancellations less than 7 days before the event (unless required by law or expressly agreed otherwise).
- Amounts already marked non-refundable by the vendor at booking.
- No-shows or failure to provide required event details that prevent fulfilment.
- Force majeure or event disruptions beyond reasonable control, except where TheFestora or the vendor expressly offers a credit/refund.
4. Duplicate or erroneous payments
If a technical error causes a duplicate charge for the same booking, we will refund the duplicate amount in full after verification. Contact support@thefestora.in with your booking ID and payment reference.
5. Refund processing
- Eligible refunds are generally processed within 7–15 business days, subject to banking and payment gateway timelines.
- Approved refunds are returned to the original payment method only.
- We may request identity or payment proof before processing.
6. How to request a cancellation or refund
Request cancellations through your booking status in the app/website where available, or write to support@thefestora.in with the booking ID. We aim to respond within 15 business days for related grievances.
7. Changes to this policy
TheFestora may update this policy from time to time. The revised Effective Date will be posted on this page. Continued use after changes means you accept the updated policy.
8. Contact
Questions about cancellations or refunds? Write to support@thefestora.in or call +91 85489 88108.