Legal

Terms & Conditions

Effective date: 14 August 2026

1. Introduction

Welcome to TheFestora, an online platform that enables users to discover, compare, book, and manage wedding and event-related services, including but not limited to:

• Caterers
• Decorators
• Venues and event service providers

By accessing or using TheFestora website, mobile application, or any related services, you agree to be bound by these Terms & Conditions (“Terms”).

2. Definitions

3. Eligibility

You may use TheFestora only if:

• You are 18 years or older;
• You can enter into a legally binding contract under the Indian Contract Act, 1872;
• The information provided by you is accurate and complete.

Businesses registering as vendors must have all necessary licenses, registrations, GST registrations, and permits applicable to their services.

4. Nature of the Platform

TheFestora acts as a technology-enabled marketplace connecting users with independent vendors.

Important clarification

• TheFestora does not own, operate, manage, or directly provide catering, decoration, venue, or other event services unless explicitly stated.
• Vendors are independent contractors.
• TheFestora facilitates discovery, communication, booking management, and payment coordination.

Accordingly, the primary service contract is between the User and the Vendor.

5. User Account

5.1 Registration

You may create an account using:

• Mobile number (OTP verification),
• Email address,
• Google/Apple login (if enabled).

5.2 Account Responsibility

You are responsible for:

• Maintaining confidentiality of your credentials,
• All activities conducted through your account,
• Promptly notifying us of any unauthorized use.

TheFestora may suspend or terminate accounts involved in fraud, abuse, or violations of these Terms.

6. Vendor Listings

Vendor profiles may include:

• Business name,
• Photos and videos,
• Pricing information,
• Packages,
• Availability,
• Customer reviews and ratings,
• Service descriptions.

Disclaimer: While we strive to maintain accurate information, TheFestora does not guarantee that vendor listings, pricing, availability, photographs, or descriptions are always complete, current, or error-free.

7. Booking Process

7.1 Booking Request

A booking may involve:

1. Selecting a vendor,
2. Choosing a package or requesting a quotation,
3. Providing event details,
4. Paying an advance or booking amount (if applicable).

7.2 Confirmation

A booking becomes confirmed only when:

• The vendor accepts the request, and
• The required payment is successfully received.

TheFestora reserves the right to decline or cancel bookings due to:

• Vendor unavailability,
• Pricing or technical errors,
• Suspected fraudulent activity,
• Force majeure events.

8. Pricing & Payments

8.1 Pricing

Prices displayed on the Platform may include:

• Vendor service charges,
• Platform convenience fees,
• Applicable taxes (including GST where applicable).

Final pricing will be shown before payment confirmation.

8.2 Payment Methods

Payments may be processed through authorized third-party payment gateways supporting:

• UPI,
• Credit/Debit Cards,
• Net Banking,
• Wallets,
• EMI options (if available).

8.3 Payment Authorization

By making a payment, you authorize TheFestora and its payment partners to charge the selected payment method for the applicable amount.

9. Cancellation & Refund Policy

Full details also appear in our Cancellation & Refund Policy. The schedule below applies unless a vendor’s displayed policy is more specific at booking.

9.1 User Cancellation

Actual refund eligibility may vary depending on the vendor’s cancellation policy, which will be displayed at the time of booking.

9.2 Vendor Cancellation

If a vendor cancels a confirmed booking:

• TheFestora will attempt to arrange an alternative vendor, or
• A refund of the amount received by TheFestora will be processed.

9.3 Refund Processing

Eligible refunds are generally processed within 7–15 business days, subject to banking and payment gateway timelines.

10. User Responsibilities

You agree not to:

• Provide false event information,
• Engage in abusive, threatening, or unlawful conduct,
• Interfere with Platform operations,
• Attempt to bypass the Platform for fraudulent purposes,
• Post defamatory or misleading reviews.

You are responsible for obtaining any permissions required for your event, including venue permissions, music licenses, or local authority approvals.

11. Vendor Responsibilities

Vendors using TheFestora must:

• Provide services professionally and lawfully,
• Honor confirmed bookings,
• Maintain required licenses and permits,
• Ensure quality, safety, and hygiene standards,
• Comply with applicable consumer protection, food safety, labor, tax, and local regulations.

Repeated complaints or poor service may result in suspension or removal from the Platform.

12. Reviews & Ratings

Users may submit reviews based on genuine service experiences.

TheFestora may remove reviews that:

• Are fake or misleading,
• Contain abusive or obscene content,
• Include personal information,
• Violate applicable laws.

By submitting content, you grant TheFestora a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish such content for Platform operations and promotional purposes.

13. Intellectual Property

All Platform content, including:

• TheFestora name,
• Logo,
• Design,
• Software,
• Text,
• Graphics,
• UI/UX elements,

is owned by or licensed to TheFestora and protected under applicable intellectual property laws. You may not copy, reproduce, distribute, or commercially exploit any Platform content without prior written permission.

14. Platform Availability

We aim to provide uninterrupted access; however, TheFestora does not guarantee that the Platform will always be:

• Available,
• Secure,
• Error-free,
• Free from viruses or technical interruptions.

Maintenance, upgrades, or unforeseen technical issues may temporarily affect availability.

15. Limitation of Liability

To the maximum extent permitted by law:

• TheFestora’s role is limited to providing the marketplace platform.
• We are not liable for the quality, timing, legality, safety, or completion of vendor services.
• We are not responsible for disputes relating to food quality, decoration preferences, venue conditions, delays caused by vendors, weather-related disruptions, or third-party failures.

In any event, TheFestora’s total liability shall not exceed the amount of platform fees actually received by TheFestora for the relevant booking.

16. Indemnity

You agree to indemnify and hold harmless TheFestora, its founders, employees, affiliates, and partners from any claims, damages, losses, liabilities, or expenses arising from:

• Your misuse of the Platform,
• Violation of these Terms,
• Disputes between Users and Vendors,
• Breach of applicable laws or third-party rights.

17. Force Majeure

TheFestora shall not be liable for any failure or delay caused by events beyond reasonable control, including:

• Natural disasters,
• Floods,
• Earthquakes,
• Pandemics,
• Government restrictions,
• Strikes,
• Power or internet outages,
• Civil disturbances,
• War or terrorism.

18. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information in accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian laws.

19. Suspension & Termination

TheFestora may suspend or terminate access to the Platform if we reasonably believe that a user or vendor has:

• Violated these Terms,
• Engaged in fraudulent activity,
• Caused harm to other users,
• Damaged the reputation or operations of TheFestora.

Termination does not affect obligations relating to existing confirmed bookings, payments due, or accrued rights.

20. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

21. Dispute Resolution

Before initiating legal proceedings, parties agree to attempt resolution by contacting:

• Email: support@thefestora.in
• Grievance Officer: details available on request / to be published on the Platform
• Phone: +91 85489 88108

We will make reasonable efforts to respond within 15 business days.

22. Changes to These Terms

TheFestora may update these Terms from time to time. Updated versions will be posted on the Platform with a revised Effective Date. Continued use of the Platform after such changes constitutes acceptance of the revised Terms.

23. Contact Information

TheFestora
Email: support@thefestora.in
Phone: +91 85489 88108
Website: www.thefestora.in

Registered company name, business address, GST and CIN/LLP details will be published here when finalized by the business.